The Terry Room is an independent, online-only retailer founded in 2019. We started as a small warehouse team curating towels and bath textiles, and we’ve since expanded into lighting and home appliances. Our operator name is The Terry Room, and we are based in Portland, Oregon.

We are a multi-brand specialist retailer offering a curated range across Slowtide, Kichler, Brightown, and Dyson. Our focus is on helping you compare quality products and make informed choices.

Our buying team has hands-on experience in towels, lighting, and home appliances. We evaluate each product for material quality, performance, and long-term reliability. We also read customer feedback carefully to refine our catalog so that we only offer items we believe will serve you well.

We operate as an online-only independent retailer with lower overhead than many traditional stores. We purchase in volume from distributors and sometimes directly from brands, which lets us negotiate better unit costs. We pass a portion of those savings to you. A competitive price never means lower quality—every product meets the same authenticity and condition standards.

Prices can vary by brand, model, and season. Limited-time discounts may apply to certain items, and our promotions are funded from normal margins and occasional supplier incentives. All items receive the same quality checks before shipping, so you can trust the value regardless of the discount.

Apply the code TERRY15 at checkout to receive 15% off eligible items. Coupon eligibility follows checkout rules, and the discount will be applied automatically to qualifying products.

We guarantee that every product we sell is authentic and comes from legitimate distribution channels. We only purchase from suppliers who can provide genuine products and verifiable supply chain documentation. If a product is proven to be inauthentic, we will provide a full refund and cover any reasonable return shipping costs.

We perform random quality inspections in our warehouse and verify that items match their listed descriptions before dispatch. Each product listing is also reviewed against the manufacturer’s specifications and our own product knowledge to ensure accuracy.

Inspect your items promptly upon delivery. If anything seems incorrect, contact us within our return window. You can reach our quality assurance team at quality@terryroom.shop with your order number, photos, and a description of the issue. We’ll investigate and resolve it.

We offer free shipping on orders over $45.00. Standard shipping is $8.00 for orders below that threshold. All orders ship from our Portland warehouse.

Once your order ships, you’ll receive a tracking number by email. You can also contact our shipping support team at shipping@terryroom.shop for assistance with tracking or delivery issues.

We accept returns within 30 days of delivery. If you need to return an item, please contact our after-sales team at aftersales@terryroom.shop with your order number and the reason for return.

Refunds are processed after we receive and inspect the returned item. The timing depends on your payment provider, but we aim to process refunds promptly. For status updates, contact our after-sales team.

Warranty follows product information and support guidance for each item. If you have a warranty question, contact our after-sales team with your order details.

We accept major credit cards and other standard online payment methods. If you have a payment question, our support team can assist you.

Email us at support@terryroom.shop for general questions, or use the specialist emails below. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Messages received outside these hours will be answered the next business day.

Yes. For product questions, contact presales@terryroom.shop. For order issues, returns, or refunds, contact aftersales@terryroom.shop. For quality or authenticity concerns, contact quality@terryroom.shop. For shipping or tracking, contact shipping@terryroom.shop.