Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 23, 2026

At The Terry Room (terryroom.shop), we want you to know exactly how your order gets from us to you. This Shipping Policy explains our shipping charges, delivery timeframes, and what to do if something goes wrong with your delivery.

Shipping Charges & Delivery Timeframes

We offer straightforward shipping options designed to fit your needs:

• Standard Shipping: A flat rate of $8.00 per order.
• Free Shipping: Orders over $45.00 ship free.

Orders are processed and shipped from our facility in Portland, Oregon. Once your order leaves our warehouse, delivery typically takes 3–7 business days, depending on your location. Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other circumstances beyond our control.

Order Processing

We strive to process and ship all orders promptly. Orders are generally packed and handed to the carrier within 1–2 business days after you place your order. Processing time is in addition to the transit time. During peak periods (such as holidays), processing may take slightly longer, and we appreciate your patience.

Once your order has shipped, we will send you a confirmation email with tracking information. Please allow up to 24 hours for the tracking number to become active with the carrier.

Order Confirmation & Address Accuracy

After you place your order, you will receive an order confirmation email that recaps the items you purchased, the shipping address, and your selected delivery method. Please review this email carefully.

It is your responsibility to ensure your shipping address is correct at checkout. If you notice an error in your shipping address after placing your order, contact our shipping support team as soon as possible. We will do our best to correct the address before the order ships. Once an order has been handed to the carrier, we may not be able to make changes.

Tracking Your Order

When your order ships, you will receive a shipping confirmation email containing your tracking number and a link to follow your package's journey. You can also contact our shipping support team with your order number and tracking number, and we'll be happy to help you with any tracking questions.

Split Shipments

Some orders may contain items that ship from different locations or require different carriers. If your order is split into multiple shipments, you may receive separate shipping confirmation emails—one for each package. You will only be charged the applicable shipping fee for the entire order, not per package. Rest assured, if your order qualifies for free shipping, that benefit applies to the full order regardless of how many packages it arrives in.

Carrier Events & Delivery Delays

Occasionally, carriers experience delays due to high package volume, weather conditions, or logistical issues. If your package is delayed, the tracking information will typically reflect the latest estimated delivery date. If your package has not moved in the carrier's system for several days beyond the expected delivery window, please reach out to our shipping support team, and we will investigate for you.

Failed Delivery Attempts

If a carrier attempts delivery and no one is available to receive the package, they will generally leave a notice with instructions for rescheduling delivery or picking up your package at a local facility. Please follow the carrier's instructions to avoid having your package returned to us.

If your package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or because you declined to accept it, we will contact you to arrange reshipping. A reshipping fee may apply in such cases.

Missing or Damaged Packages

We take great care in packaging your items to ensure they arrive in perfect condition. However, if your order arrives damaged or if a package appears to be missing, please notify us as soon as possible.

If your package is marked as delivered but you haven't received it: Please wait 24 hours, as the carrier may have scanned it early. After that, contact us and we will work with the carrier to track down your package.

If your package arrives damaged: Please retain the original packaging and contact us within 30 days of delivery. We may ask for photos of the damaged item and packaging to help resolve the issue with the carrier. Depending on the circumstances, we will arrange a replacement, repair, or refund in accordance with applicable law.

If your package is lost: If tracking information shows no movement for an extended period, or the carrier confirms your package is lost, we will work with you to make it right—either by reshipping the items or issuing a refund.

Customer Information Needed for Shipping Support

To help us resolve any shipping issues quickly, please have the following information ready when you contact us:

• Your order number
• The current tracking number (if available)
• The shipping address on the order
• A description of the issue (e.g., delayed, missing, damaged, wrong item)

Contacting Shipping Support

For shipping-related questions, our dedicated shipping support team is here to help. You can reach them at:

Email: shipping@terryroom.shop

The shipping support team handles shipping quotes, delivery estimates, address changes (when possible), tracking assistance, and delivery delays or carrier issues. Their process includes:

• Checking the order and carrier status
• Providing updates and coordinating with the carrier if needed
• Arranging remedies for lost or damaged shipments according to this shipping policy

If a shipment is lost or significantly delayed, the issue is escalated to our logistics manager for prompt resolution.

General Order Support

For general order questions—such as payment, checkout, coupons, or anything not specifically shipping-related—our primary support team is available by email at:

Email: support@terryroom.shop

Our support team provides an initial response within 1 business day. They review each inquiry and either resolve it directly or forward it to the appropriate specialist department. If a resolution is not reached within 3 business days, the issue is escalated to a supervisor.

To help us serve you efficiently, please include your order number, the product name or link, and a description of your question in your email.

Support Hours

Our support teams operate Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Messages received outside these hours will be answered the next business day.

Return & Refund Considerations

If you receive a damaged or incorrect item, or if your package is lost, any replacement or refund will be handled in accordance with our Returns Policy. Returns are accepted within 30 days of delivery. If you have questions about returning an item, please refer to our full Returns Policy or contact our support team.

Our Commitment to You

The Terry Room is operated by Cascade Home Distribution LLC, an independent specialty retail distribution company. We are responsible for order processing and fulfillment, customer service, product quality assurance, and payment and refund processing. We are committed to clear support before and after your order.

If you have any questions about this Shipping Policy or anything else, we're here to help. Reach out to us at support@terryroom.shop or at our shipping desk at shipping@terryroom.shop. You can also write to us at:

The Terry Room
7805 Sandpiper Drive, Suite 215
Portland, OR 97217
United States

Or call us at +1 (503) 555-0147.

Thank you for shopping with The Terry Room. We appreciate your business and look forward to serving you.