Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how The Terry Room ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you visit our website at terryroom.shop or make a purchase from our store. We are committed to protecting your privacy and ensuring a safe, transparent shopping experience. Please read this policy carefully to understand our practices regarding your personal data.

1. Who We Are

The Terry Room is an independent specialist retailer offering a curated range of products from Slowtide, Kichler, Brightown, and Dyson. Our storefront is operated by Cascade Home Distribution LLC, an independent specialty retail distribution company. Cascade Home Distribution LLC is the operating company behind the storefront presented on this site and is responsible for all orders placed here. Its operating responsibilities include order processing and fulfillment, customer service and support, product quality assurance, payment and refund processing, and compliance with applicable laws and platform policies.

Our business address is: 7805 Sandpiper Drive, Suite 215, Portland, OR 97217, United States. We can be reached by phone at +1 (503) 555-0147 or by email at support@terryroom.shop.

2. Information We Collect

We collect several types of information to provide and improve our services to you. We collect this information in three primary ways: (1) information you provide directly to us, (2) information we collect automatically when you browse or interact with our site, and (3) information we collect in connection with transactions and customer support.

Information You Provide Directly

When you place an order, create an account, or contact our support team, we collect personal information you voluntarily submit, including:

• Contact information: your name, email address, phone number, and shipping or billing address.
• Order details: product selections, quantities, preferences, and any notes you provide.
• Payment information: we collect payment data necessary to process your transactions. If you pay by credit card or PayPal, we receive the relevant payment details needed to complete your order. We do not store full credit card numbers on our servers; payment processing is handled by our trusted payment service providers.
• Communication content: any information you share with us when you contact customer support, including emails, chat messages, or other communications.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• Device and browser data: IP address, browser type and version, operating system, device identifiers, and similar technical details.
• Usage data: pages you view, links you click, time spent on pages, referring URLs, and other interaction metrics.
• Cookie and similar technologies: we use cookies, pixels, and similar tracking technologies to remember your preferences, understand browsing behavior, and improve site functionality. For more information, see Section 7 below.

Transaction and Support Records

We maintain records of your purchases, including order history, payment confirmations, shipping details, and any returns or exchanges. We also keep records of your interactions with our customer support team, including inquiries, complaints, and resolutions, to ensure we can provide consistent and high-quality assistance.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order processing and fulfillment: to process your orders, manage payments, arrange shipping and delivery, and provide order confirmations and updates.
• Customer service and support: to respond to your inquiries, resolve issues, provide product guidance, and deliver the support you request. Our support team handles general order questions, payment and checkout assistance, and coupon and promotion questions.
• Coupon and promotional management: to apply promotions such as our TERRY15 offer (15% off eligible items at checkout) and to verify coupon eligibility.
• Returns and refunds: to process returns within our 30-day return window and issue refunds in accordance with our policies.
• Warranty support: to provide warranty-related assistance as described in product information and support guidance.
• Improving our services: to analyze trends, monitor site performance, and enhance our product offerings, website experience, and service quality.
• Legal compliance and security: to detect, prevent, and address fraud, security issues, and violations of our policies, and to comply with applicable laws and regulatory requirements.

4. Legal Bases for Processing

We process personal information on the following legal bases, as applicable:

• Performance of a contract: processing necessary to fulfill your orders and provide the services you request.
• Legitimate interests: processing to improve our store, understand customer preferences, ensure site security, and manage our business operations, unless your rights override these interests.
• Consent: where you have given us explicit permission to process your data for specific purposes, such as receiving marketing communications.
• Legal obligations: processing necessary to comply with applicable laws, regulations, or legal processes.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers and partners who assist us in operating our business and serving you, under strict confidentiality obligations. Categories of recipients include:

• Payment processors: companies that handle credit card and PayPal transactions securely.
• Shipping and logistics providers: carriers that deliver your orders to your address.
• IT and hosting providers: vendors that power our website, store data, and provide technical infrastructure.
• Customer support tools: platforms that enable us to manage and respond to your inquiries.
• Legal and regulatory authorities: when required by law, regulation, or legal process, or to protect our rights, property, or safety, and that of our customers and the public.

All service providers are contractually required to safeguard your information and use it only for the purposes we specify.

6. Payment Processing

We accept credit card payments and PayPal. When you make a payment, your payment details are transmitted directly to our payment processor, who handles the transaction securely. We receive confirmation of the payment but do not store full card numbers on our systems. Our processors are required to comply with strict security standards, including PCI-DSS where applicable, to protect your financial data.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how our site is used. Specifically, we use:

• Essential cookies: required for core site functionality such as maintaining your session, remembering cart contents, and secure checkout.
• Preference cookies: remember your choices, such as language or display preferences, to personalize your experience.
• Analytics cookies: help us understand how visitors interact with our site, which pages are most popular, and how we can improve our services.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that some features of our site may not function properly if you disable them.

8. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption where appropriate, access controls, and regular security reviews. While no method of transmission over the internet is completely secure, we strive to protect your information and follow industry best practices.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order records: retained for accounting, tax, and warranty purposes, and to support any post-purchase inquiries or returns within our 30-day return window.
• Customer support communications: retained to maintain a record of interactions and ensure continuity of service.
• Marketing data: retained until you opt out or request deletion.

When we no longer need your data, we securely delete or anonymize it.

10. Your Choices and Rights

You have several choices and rights regarding the personal information we hold about you. You may:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to legal or contractual obligations that require retention.
• Restriction: request that we limit how we process your data in certain circumstances.
• Objection: object to processing based on legitimate interests or direct marketing.
• Portability: request that we provide your data in a structured, machine-readable format.
• Opt-out of marketing: unsubscribe from any promotional communications we send.

To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to your request within the timelines required by applicable law.

11. Minors' Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to remove that information from our systems.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us. We are committed to addressing your inquiries and resolving any issues promptly.

Primary Customer Support

For general questions about your order, payments, coupons, or any other shopping-related matter, contact our support team at:

• Email: support@terryroom.shop
• Response time: within 1 business day

Our support hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT). Messages received outside these hours will be answered the next business day.

To help us assist you efficiently, please include your order number, product name or link, and a description of your question.

Legal and Privacy Requests

For privacy policy questions, data protection requests (access, correction, deletion), legal notices, regulatory inquiries, or terms of service questions, contact our dedicated legal and privacy team at:

• Email: legal@terryroom.shop
• Response time: within 3 business days

When submitting a legal or privacy request, please provide a clear description of your request or concern, any relevant documentation, and your order number or account details if the request is order-related. Our legal team reviews each request carefully, coordinates with our data protection officer as necessary, and responds with a formal answer or next steps. If a request involves a legal dispute, it may be escalated to our external counsel.

13. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will update the "Last updated" date at the top of this policy and post the revised version on this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Material changes will be brought to your attention through a clear notice on our website or via email where appropriate.

14. Shipping, Returns, and Warranty

For your convenience, our key fulfillment policies are summarized below. These details are also available at checkout and in your order confirmation.

• Shipping: We offer free standard shipping on orders over $45.00. For orders below this threshold, standard shipping is $8.00.
• Returns: We accept returns within 30 days of delivery. To initiate a return, please contact our support team for instructions.
• Warranty: Warranty coverage follows the product information and support guidance provided by the manufacturer. For specific warranty questions, please reach out to our support team with your order details.

We are an independent multi-brand specialist retailer. While we curate products from Slowtide, Kichler, Brightown, and Dyson, we are not the official brand site for any of these manufacturers. For direct manufacturer support, please refer to the official brand channels.

15. Our Commitment to You

At The Terry Room, we are dedicated to providing a specialist retail experience that lets you compare multiple brands, review service facts, and make informed purchase decisions before checkout. We promise clear support before and after your order, and we treat your personal information with the respect and care it deserves. If you have any concerns about your privacy or our practices, please do not hesitate to contact us — we are here to help.